Helping SaaS startups scale
Customer & Technical Support
Will your customer-facing operations be a strength or a blocker to hyper-growth?
Worried about the impact to churn of a poor customer experience?
Are wondering how your current operation will scale?
Are you confident your support leaders have the experience to build operations that side-step common challenges that come with rapid growth?
High-growth SaaS companies rely on Trek Advisory Group to design, build, and improve an operational foundation that handles rapid customer scaling while increasing customer LTV, decreasing churn, and growing revenues.
We bring deep expertise and work side by side with your customer-facing leaders to expand their operational problem-solving toolkit, prioritize the most impactful solutions, and drive initiatives that will position you for growth.
“Lara served as a mentor to a huge swath of the leadership team both inside and outside of my organization, and has brought a level of operational sophistication and experience that has been hugely helpful to the company.”
— Mike Boufford, CTO of Greenhouse Software
Schedule a time to talk
You are short on time. I get it. In just a 30 minute call you’ll get a good sense for if I can help you and your team.
“Lara served as interim Director for our Fertility leader who was on leave and very effectively used her coaching skills and business experience to not only keep the lights on but help the team grow and progress. Lara is a quick study, highly curious about solving problems and has a strong bias for action to dig in and create solutions. I’m very impressed by Lara.”
— Scott Shaw, VP of Care at Alto Pharmacy
Get To Know Trek
Founder, Lara Frankovitch
I spent 20 years developing leaders and scaling high performing teams at both Fortune 500 eCommerce companies and fast growing tech startups. I was repeatedly tapped to step into new roles over my career, and as such, have experienced and overcome the exact issues and pain of my clients. Now as a Certified Executive Coach, CEO of Trek Advisory Group, and Advisor to early stage startups, my mission is to help leaders navigate their roles, have impact, and find success.